RK Quality Glass: Wholesale Smoking Accessories and Glassware

Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free economy shipping on all wholesale orders of $2,000 or more. Please note that all wholesale orders require a minimum purchase of $500.

Do you ship outside of the USA?

No, we currently only ship within the United States. All orders are packed and dispatched directly from our Los Angeles, California warehouse to get your inventory to you fast.

How long does shipping take?

Economy shipping takes 5 to 8 business days. We also offer Standard and Express options at checkout if you need to restock your shelves sooner. You will receive a tracking number as soon as your order leaves our facility.

Can I pick up my order locally?

Yes. If you are local to the Los Angeles area, select "Pickup" at checkout. We will email you when your order is ready. Our pickup location is 301 Boyd ST, 3rd Floor, Unit-#B, Los Angeles, California, USA, 90013.

Is packaging discreet?

Yes, 100% discreet. Every order ships in plain boxes without any store logos, product descriptions, or headshop references on the outside to protect your privacy.

What is your return policy?

We offer an easy 14-day return window on unused items with zero return fees. If you change your mind, contact support within 14 days of delivery to initiate a return

What happens if my glass item arrives broken?

Glass can be fragile sometimes. We pack every box heavily, but rough handling by carriers can still happen in transit. If your order arrives with broken items, take clear photos of the shipping box and the broken glass immediately. Send these photos to us within 48 hours of delivery through live chat or email so we can quickly issue a refund or replacement.

How do refunds work, and when will I get my money back?

Once your returned item is delivered back to our warehouse and inspected, your refund is processed immediately back to your original payment method. For damaged items reported within 48 hours, we will process your refund or replacement right away.

What kind of glass material should I expect if I order glass type products?

You can expect functional, durable smoking gear designed for everyday use. Our catalog features heavy-duty Pyrex borosilicate glass and unbreakable food-grade silicone devices, giving you reliable wholesale quality without high markup prices.

How can I contact customer support?

Our 24/7 support team is ready to help with tracking, shipping rates, or pickup questions. You can use the live chat on our website, email us at Info@rkqualityglass.com, or
call +1 408 908 8639.

Contact Us for help & advice

Contact Us For help & advice

Visit our support center for help & advice

Visit our support center for help & advice